Privacy Policy

Last Updated: January 2026

Introduction

Bert Hill's Express, Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information when you visit our website or use our moving and storage services.

We operate in compliance with applicable U.S. privacy laws, including state regulations where we conduct business. This policy applies to all visitors to our website and customers who use our services.

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when:

• Requesting a Quote: Name, email address, phone number, moving addresses (origin and destination), preferred moving dates, and details about items to be moved
• Contacting Us: Name, email address, phone number, and message content
• Scheduling Services: Additional details including current and destination addresses, inventory lists, and scheduling preferences
• Payment Processing: Billing address, payment method information (processed securely through our payment processor)

Information Automatically Collected

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• IP address (general location data)
• Pages visited and time spent on pages
• Referring website or link
• Device type (desktop, mobile, tablet)

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can manage cookie preferences through our cookie consent banner or by visiting our Cookie Policy. Types of cookies we may use include:

• Essential Cookies: Required for basic website functionality
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how visitors use our website (only if you consent)
• Marketing Cookies: Track visits for advertising purposes (only if you consent)

How We Use Your Information

We use the information we collect for the following purposes:

• Provide accurate moving quotes and estimates
• Schedule and perform moving and storage services
• Communicate with you about your inquiry or services
• Process payments and maintain service records
• Improve our website and customer experience
• Respond to legal requests and comply with applicable laws
• Send service-related updates (with your consent, marketing communications)

Who Has Access to Your Data

Internal Access

Your personal information is accessible only to employees and authorized personnel who need it to perform their job duties. This includes customer service representatives, moving coordinators, and management.

Third-Party Service Providers

We may share your information with trusted third parties who assist us in operating our business:

• Form Processing: FormSubmit.co processes our contact forms securely
• Payment Processors: Secure payment handling services
• Map Services: Google Maps for location display
• Web Hosting: Our website hosting provider

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our legal rights and safety.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure servers and encrypted data transmission (SSL/TLS)
• Access controls limiting who can view personal data
• Regular security assessments and updates
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Quote Requests: Up to 1 year if you do not become a customer
• Customer Records: 7 years after service completion (required by business and tax regulations)
• Website Analytics: Aggregated data may be kept indefinitely; individual data typically deleted after 26 months

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Receive your data in a portable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Cookie Preferences: Manage or disable cookies through your browser settings or our consent tools

How to Exercise Your Rights

To exercise your privacy rights or ask questions about this policy, contact us:

We will respond to your request within 30 days.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy regularly.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact: